Mark's NLP, Coaching, and more

  My first experience of NLP was in the field of Change Management , and it soon became obvious that ALL developmental work is in fact change management, even if named otherwise, as doing something different requires a development of process and therefore a change of thinking and doing. In my role as Operations Director, I became involved in lean manufacturing, 5S, JIT, and management of change. This sparked his interest in Coaching and NLP; I now often refer to NLP as ‘Lean Mind Management’ and see NLP as the key tool to develop personal resilience and improve staff/customer communication and relationships. My wife introduced me to Martin Roberts who specialised in NLP and the management of change (I think she was sick of hearing me go on...) I met him, read his book “Change Management Excellence: Putting NLP to Work” and trained with him; the results were amazing as I understood more clearly through the concept of ‘the map is not the territory’. The NLP model fits me so well, as a